Low performance, inefficiency, instability ?
Together we optimize the performance of your SAP operations with your partner!
Low performance, inefficiency, instability ?
Together we optimize the performance of your SAP operations with your partner!
Do you recognize your SAP company?
No ownership
Responsibility roulette
No ownership
The lack of a clear understanding of the systems and processes prevents the partner from building real ownership
Beginner's mistake
Responsibility roulette
No ownership
Many juniors working on the systems cause rookie mistakes and raise doubts about system competence
Responsibility roulette
Responsibility roulette
Lack of sustainability
Random assignment of tickets leads to increased internal effort, the situation must be explained to the partner several times
Lack of sustainability
Cancellations & Prio 1 tickets
Lack of sustainability
Exaggerated 'quick & dirty' mindset causes recurring problems as well as careless mistakes
Employee frustration
Cancellations & Prio 1 tickets
Cancellations & Prio 1 tickets
Your employees provide detailed instructions, yet many mistakes occur, causing frustration
Cancellations & Prio 1 tickets
Cancellations & Prio 1 tickets
Cancellations & Prio 1 tickets
Outages and delayed ticket solutions cause outsourcing acceptance to wane
My coaching will show you how you can raise collaboration, quality and ownership to a new level
Pragmatist with negotiating skills and assertiveness
My clients describe me as a positive and committed consultant. I find solutions that were previously seen as impossible. Thanks to my professional experience, I can easily jump into the role of both client and partner and work out a joint solution that satisfies both sides.
- More than 20 years of experience in SAP, including outsourcing experience since 2009
- I was SAP Basis Consultant, Admin, Release and Change Manager, SAP Project Coach, Quality, Risk and Escalation Manager
- Certified negotiator (Advanced Negotiator at Scotwork and Qualified Negotiator at the Schranner Negotiation Institute)
- Proven and assertive leader with a strong customer focus on quality
- Trusted Advisor at C-level
- Solution-oriented excuse destroyer, always on a direct course to the goal
My method: Simple & results-oriented
Phase 1
Phase 1
Phase 1
Understanding your business, the biggest
Document pain points
Phase 2
Phase 1
Phase 1
I coach you in partner negotiations and teach you my method
Phase 3
Phase 1
Phase 3
The supplier has improved its service, you have more quality, lower costs and free resources
After our coaching
Rating of the partner's SMEs
Rating of the partner's SMEs
Rating of the partner's SMEs
Our assessment of the experts brings clarity and openness to the fore, which paves the way for ownership and forms the basis for improved cooperation
Ownership
Rating of the partner's SMEs
Rating of the partner's SMEs
The fixed contact persons at the partner not only offer reliability, but also understand the system criticality and sensitivity of your processes - for a partnership based on transparency
Juniors
Rating of the partner's SMEs
Sustainability
By reducing the number of junior staff deployed by the supplier, we were able to achieve a remarkable improvement in service quality
Sustainability
Sustainability
Sustainability
The partner has internalized customer expectations and trained its employees accordingly. Recurring problems with the same cause are a thing of the past
Acceptance
Sustainability
Acceptance
The increased service quality of the supplier has not only led to greater satisfaction, but has also noticeably reduced internal costs - a double success that strengthens the performance of IT
More peace and quiet
Sustainability
Acceptance
The improved system stability ensures that you as a customer experience more peace of mind and fewer downtimes. Now you can focus on innovation for your business
Book a free initial consultation
Step 1
Step 1
Step 1
Book a free
Date
Step 2
Step 1
Step 1
Together we will find out whether it makes sense to work together
Step 3
Step 1
Step 3
I coach you on how to get your partner to solve existing problems so that you get the service you were sold
Money-back guarantee
In the unlikely event...
... that you are not 100% satisfied during the analysis phase, I offer you a
money-back guarantee.
FAQ from outsourcing customers
What can I do to increase the outsourcer's work quality and speed?
The idea of outsourcing was to have less work to do with the SAP systems, which was a fallacy. How can I minimize my workload and hand it over to the outsourcer?
Can I charge the outsourcer for my additional expenses? What is the legal situation, what measures can I take?
How can I ensure that I can escalate and address an issue or project with an outsourcing service provider to get the necessary attention and qualified resources?